lodigames Privacy Policy – How We Protect Your Data

1. Who we are

lodigames operates the website at lodigames.net and is the data controller responsible for your personal information. This lodigames Privacy Policy applies to every visitor, registered player, and anyone who contacts lodigames through any channel available on the site. When we say "we," "us," or "lodigames," we mean the brand operating this platform. When we say "you," we mean the individual using the site or holding a lodigames account.

This Privacy Policy should be read together with the Terms and Conditions. Both documents form part of your overall agreement with lodigames. If anything here is unclear, reach out through the contact details at the bottom of this page.

2. Data we collect

lodigames collects personal information directly from you during registration, verification, deposits, gameplay, and communications. We may also collect data automatically through your device and browser.

lodigames does not intentionally collect sensitive personal categories such as race, religion, health, or biometric data beyond what is strictly needed for identity verification required by applicable law or our licensing obligations.

3. How we use your data

lodigames uses your personal information only for clear, legitimate purposes. Here is a plain-language breakdown:

• Account creation and management — verifying identity, setting up and maintaining your lodigames account, and keeping your details accurate.
• Processing payments — handling deposits in PHP, processing withdrawal requests, matching payment names, and preventing unauthorised transactions.
• Delivering the service — running games, settling wagers, applying bonuses, and ensuring the lodigames platform works as expected.
• Compliance and verification — satisfying anti-money-laundering (AML) rules, know-your-customer (KYC) requirements, fraud prevention, and other legal obligations applicable to online gaming in the Philippines.
• Responsible gaming — monitoring gameplay patterns and applying account controls to promote safe, sustainable play. See Responsible Gaming for more.
• Customer support — responding to your questions, complaints, and requests related to your lodigames account.
• Security — detecting suspicious activity, investigating breaches, and protecting the lodigames platform and its players.
• Marketing communications — sending promotional offers by email or SMS only when you have opted in or where permitted by applicable rules. You can update preferences at any time.
• Product improvement — analysing aggregated, anonymised usage patterns to improve the lodigames website and gaming experience.

4. Legal basis for processing

lodigames processes personal data on one or more of the following legal grounds, depending on the purpose:

• Contract performance — processing needed to operate your account, settle wagers, and complete payment transactions under the Terms and Conditions.
• Legal obligation — meeting AML, KYC, tax reporting, and other regulatory requirements that lodigames must comply with as a licensed operator.
• Legitimate interests — fraud detection, platform security, responsible gaming monitoring, and service improvement, where our interests do not override your rights.
• Consent — sending optional marketing communications. You may withdraw consent at any time by updating your preferences or contacting support.

5. Sharing your data

lodigames may share your personal information with the following categories of recipients only to the extent necessary:

• Identity and payment verification providers — companies that help lodigames confirm your identity and match payment credentials to reduce fraud.
• Game software providers — third-party game studios whose titles are available on lodigames. They receive only the data needed to run the game and record results correctly.
• Payment processors and banks — entities that facilitate GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, and card transactions needed to process your deposits and withdrawals.
• Customer support platforms — tools used to manage tickets and live chat on behalf of lodigames, under strict data processing agreements.
• Regulatory and law enforcement authorities — where lodigames is legally required to disclose information as part of an investigation, court order, or statutory obligation.
• Group companies — other entities within the lodigames group, where relevant for shared services, compliance, or security functions.

All third parties who handle lodigames player data are required to maintain appropriate security standards and may only use the data for the specific purpose for which it was shared.

6. PHP payment data and name matching

Because lodigames operates in Philippine pesos and uses local payment channels, your financial details are handled with particular care. When you submit a GCash number, Maya account, bank account name, or card information, lodigames verifies that the registered name on the payment method matches the name on your lodigames account.

This name-matching process protects you and other players from unauthorised transactions. Payment data is encrypted in transit and at rest. lodigames does not store full card numbers. If you need to update a payment method, complete the process through your authenticated account settings.

7. Cookies and tracking technologies

lodigames uses cookies and similar technologies to keep your session active, remember your preferences, measure website performance, and support fraud detection. Below are the main types used:

• Essential cookies — required for login, account navigation, and secure transactions. These cannot be disabled without breaking core site functions.
• Analytics cookies — help lodigames understand how visitors use the site, which pages are most popular, and where errors occur. Data is aggregated and anonymised where possible.
• Functional cookies — remember language, device, and display preferences so your lodigames experience feels consistent.
• Marketing cookies — may be used to show relevant lodigames promotions. These are activated only with your consent where required.

You can control non-essential cookies through your browser settings. Clearing cookies may log you out of lodigames and reset saved preferences.

8. How long we keep your data

lodigames retains personal data for as long as needed to fulfil the purposes described in this Privacy Policy, meet legal obligations, resolve disputes, and enforce agreements. General guidelines are:

• Active account data — kept for the life of your lodigames account plus a period after closure required by law or legitimate business need.
• Transaction and wager records — typically retained for a minimum of five years from the transaction date to satisfy AML and tax reporting obligations.
• KYC and identity documents — kept for the legally required period following your last transaction or account closure, whichever is later.
• Support and communications — retained for a reasonable period to resolve ongoing issues and for quality assurance.
• Technical logs — kept for a shorter rolling period used for security monitoring, then deleted or anonymised.

Once the applicable retention period ends, lodigames will securely delete or anonymise the relevant records so they can no longer be linked back to you.

9. Your rights over your personal data

As a lodigames player, you have the following rights regarding your personal information. These rights are subject to applicable law and may be limited in specific circumstances, such as where retention is required by regulation.

• Right to access — request a copy of the personal data lodigames holds about you.
• Right to correction — ask lodigames to fix inaccurate or incomplete information in your account.
• Right to deletion — request erasure of your personal data where there is no lawful reason for lodigames to continue holding it.
• Right to object — object to processing based on legitimate interests, including direct marketing.
• Right to restrict processing — ask lodigames to limit how your data is used while a dispute or review is in progress.
• Right to data portability — receive a copy of the data you provided in a commonly used, machine-readable format, where technically feasible.
• Right to withdraw consent — pull back consent for optional marketing or other consent-based processing at any time without affecting prior lawful use.

To exercise any of these rights, contact lodigames at the email address listed in the footer. We will respond within a reasonable period and may ask you to verify your identity before processing the request.

10. Security measures

lodigames implements technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

• TLS encryption for all data transmitted between your device and lodigames servers;
• encrypted storage for sensitive records, including financial and identity data;
• role-based access controls limiting staff access to player data on a need-to-know basis;
• regular security assessments and monitoring for unusual activity;
• incident response procedures to contain, investigate, and report data breaches in line with applicable obligations.

You also play a role in keeping your lodigames data secure. Use a strong password, never share your login credentials or OTP, and contact support immediately if you suspect unauthorised access to your account.

11. Children and minors

lodigames is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the legal gaming age. If lodigames identifies or receives credible information that a minor has registered or submitted personal data, the account will be closed and the data deleted promptly.

Parents and guardians who believe a minor has accessed lodigames should contact us immediately using the email address in the footer so we can take appropriate action.

12. Changes to this Privacy Policy

lodigames may update this Privacy Policy from time to time to reflect changes in services, technology, legal requirements, or data processing practices. The "Last updated" date at the top of this page will change whenever a revision is published. Material changes may also be communicated through your registered email or a notice displayed on the lodigames website.

We encourage you to review this page periodically. Continued use of lodigames after a valid update means you acknowledge the revised Privacy Policy.

13. Contact us

If you have any questions about this lodigames Privacy Policy, want to exercise a data right, or need to report a privacy concern, please reach out:

• Email: support@lodigames.net
• Subject line: Privacy – [your query type]

Please include your registered email address and a clear description of your request. lodigames will verify your identity before acting on any data access, correction, or deletion request. For general gaming questions, visit the FAQ page.